Frequently Asked Questions (FAQ)
What types of products does Enyohouse offer?
EnyoHouse offers a diverse selection of high-quality products tailored to enhance everyday living. Our curated collection includes stylish and functional items for women, men, and pets, as well as home goods and lifestyle essentials. Whether you're looking to upgrade your wardrobe, spoil your furry friend, or find practical solutions for your living space, EnyoHouse provides versatile options to suit every need.
How do I place an order?
Placing an order is simple! Browse our product catalog, select the items you’d like to purchase, and add them to your cart. When you're ready, go to your cart, review your items, and proceed to checkout. You can pay using a variety of payment methods, including credit/debit cards, PayPal, or other payment options available at checkout.
What payment methods do you accept?
We accept a variety of payment methods including:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Other payment methods depending on your location
How long does it take to process my order?
After placing your order, it may take between 1 to 5 business days for processing. This timeframe allows us to ensure that your items are carefully prepared for shipment.
Do you offer free shipping?
We offer free standard shipping on orders over $35. For orders under that amount, shipping fees will apply based on your location and selected shipping method. Please check our Shipping Information page for specific details.
What are the shipping times for my order?
We utilize standard shipping, which typically takes 2 to 8 business days for delivery. However, shipping times may vary based on your location, and in some instances, delivery may occur sooner than expected.
Can I change or cancel my order after it’s placed?
Once your order is confirmed and payment has been processed, we begin preparing it for shipment. However, if you need to make changes or cancel the order, please contact our customer service team within 24 hours, and we’ll do our best to assist you.
What is your return policy?
Our return policy lasts for 14 days. To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. If 14 days have passed since your purchase, we cannot offer a refund or exchange.
How can I initiate a return?
To start a return, please contact us at contactus@enyohouse.com. We will provide you with a return shipping label and instructions on how to send your package back to us.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, sale items and gift cards cannot be returned.
What should I do if my order arrives damaged or incorrect?
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and resolve it accordingly.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at contactus@enyohouse.com to initiate the process.